Fixed Operations
A 360° View of Service and Parts Performance
Fixed Operations is where retention, capacity and gross profit are either protected or quietly lost. The Health Check makes the difference visible.
Assessment Scope
What the Health Check Reviews
Each area is reviewed against your own data, processes, people and physical capacity — then ranked by opportunity size and ease of execution.
- Customer Pay performance
- Labour performance
- Parts performance
- Effective Labour Rate
- Hours per RO
- Technician productivity
- Technician efficiency
- Capacity utilization
- Customer retention
- CSI / NPS
- Warranty performance
- Used Vehicle Reconditioning
- Revenue opportunities
Performance Metrics
What We Measure, We Can Improve.
Example Fixed Operations KPIs used in a discovery. Baselines and targets are always built from your own operating data.
Labour
CP Hours / RO
Profitability
CP Gross / RO
Labour
Effective Labour Rate
Profitability
Labour Gross Profit %
Parts
Parts Gross Profit %
Capacity
Technician Productivity
Capacity
Technician Efficiency
Retention
Customer Retention
Experience
CSI / NPS
Quality
Comeback / F1 Rate
Capacity
Bay Utilization
Profitability
Tire & Alignment Penetration %
Metric definitions shown for reference only — no client performance data is displayed.
Process
Discovery. Game Plan. Acceleration.
Performance Discovery
360° Fixed Operations Health Check
Analyze KPIs, processes, people, capacity and revenue opportunities.
Strategic Game Plan
Prioritized and practical
Turn findings into a prioritized, practical roadmap with measurable targets.
Performance Accelerator
Execution and follow-through
Implementation support, leadership coaching, KPI monitoring and continuous improvement.
Ready for a Fixed Operations Health Check?
Let's review your KPIs, capacity and processes and see what the numbers are telling us.