Fixed Operations
Reading Hours per RO Without Fooling Yourself
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Insights
Perspectives on Automotive Performance
Practical thinking on Fixed Operations, aftersales performance, leadership and business transformation. The topics below are in preparation — published articles will appear here.
Retention
Why Customer Retention Is a Process Problem Before a Marketing Problem
Article in preparation
Leadership
Accountability Without Fear: Managing Performance in the Service Lane
Article in preparation
Sales
Turning Advisor Conversations Into Trusted Recommendations
Article in preparation
Transformation
Making a KPI Dashboard That People Actually Use
Article in preparation
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